Shipping policy
Last updated: February 2026
Thanks for shopping with MVA Creates! Below is our shipping policy, including processing times, shipping methods, and delivery details.
Quick Summary
- Processing time: 3–5 business days
- Shipping carrier: USPS
- Where we ship: United States & Puerto Rico
- Address accuracy matters: please double-check your shipping address at checkout
1) Processing Time (Made-to-Order + Personalized)
Most orders are processed within 3–5 business days (Monday–Friday, excluding holidays). Processing time is the time we need to create, personalize, and prepare your order for shipment—this is separate from shipping/transit time.
Note: Orders that require customer-provided logos/artwork may be delayed if artwork is not received promptly.
2) Shipping Carrier & Delivery
We ship orders via USPS. Shipping/transit time begins once your package is scanned by USPS and is dependent on the carrier.
You will receive a shipping confirmation email with tracking information once your order ships.
3) Shipping Locations
We currently ship to:
- United States (U.S.)
- Puerto Rico
At this time, we do not offer international shipping.
4) Incorrect Addresses & Returned Packages
Please confirm your shipping address is accurate at checkout.
If an order is returned to us due to an incorrect or incomplete address entered at checkout:
- You may be responsible for additional shipping charges to resend the package.
- If the item is personalized/made-to-order, we may not be able to refund the order.
If you notice an address error immediately after ordering, contact us as soon as possible at mvacreates@gmail.com. We will do our best to update it if the order has not entered production or shipped, but changes are not guaranteed.
5) Lost, Delayed, or Stolen Packages
Once a package is in USPS possession, delivery timing is outside our control.
If tracking shows your package is delayed, please allow extra time for USPS to deliver. If tracking shows “Delivered” but you can’t locate it:
- Check around your delivery area and with neighbors/household members
- Contact your local USPS office with your tracking number
If you need help, email us at mvacreates@gmail.com and we’ll do what we can to assist.
6) Damaged Packages
If your order arrives damaged, please contact us within 48 hours of delivery at mvacreates@gmail.com with:
- Your order number
- Photos of the item and packaging (including the shipping label and box, if possible)
We’ll review and work with you on a replacement, repair (if applicable), or refund per our Return Policy.
7) Questions
If you have any shipping questions, contact us at:
Email: mvacreates@gmail.com
Business name: MVA Creates